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WaterTex Pools is Your
One Stop Pool & Spa Service
We have the most experienced technicians and stand behind our pool cleaning service and spa & pool repairs. Thanks for giving us a try, you’ll be glad you did.
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MAIN OFFICE:
100 E. Felix Street South, Suite 106
Ft. Worth, TX 76115FIELD OFFICE: Sandpiper Dr
Weatherford, Tx. 76088
PHONE
My home warranty company sent them out to repair my whirlpool. I only gave two stars because I feel they have great communication, everything else left much to be desired. I feel the technician that came to my home tried to sabotage my claim by giving false information. Then he proceeded to request and take a payment because of a rescheduled time. Good thing I will never have need of them again nor want their services. I wouldn’t recommend them if anyone asked me for a referral.
Use at your own risk and discretion
Use at your own risk and discretion
DO NOT DO BUSINESS WITH. HWA sent out watertex pools for a small leak in a union kit for a Hayward North Star. The technician arrived, spun the cap and told the home warranty company that is was “cosmetic/normal wear and tear” and that we needed a brand new pump. HWA denied the claim. WaterTex then sent us an estimate for $3714.54 a new pump on the side. Back up to them charging us $85 to even come out….. we had to pay that prior. Knowing full well that we didn’t need a new pump since ours was operating fine we contacted OUR OWN company to come out. The tech we hired actually took the skew number and info off the pump to see if he could find a new union kit and he was able to, but stated he wanted to take it apart to make sure the new part was needed. Once our tech got into the pipe itself he found that the O ring had slipped down causing the cap not to tighten. He reseated the O ring, tightened the cap that watertex claimed/reported was stripped……. and the part is no longer leaking and operating fine. When I wrote a review on WaterTex about what had happened a man named JOHN called me back. He then told me that the repair the technician of my own did won’t last….. not sure how he can see the future but apparently he thinks he can….. I became upset when he demanded that the exact part we found off the sku and model number was not the right part and that there is NO WAY in the world anyone could ever get the part needed for this pump. The part we found with 112 in stock, matched the exact sku/model number on the actual pump itself, however JOHN started shouting when I responded that that’s a mute point because that part wasn’t needed anyway that the O ring had to be reseated for the cap to go back on…..
Bottom line the watertex tech never even looked inside the pipe to see the O ring had slipped down. All he did was spin it and say nope, you need a new pump…..They submitted information to the warranty company so the claim would be denied basically blaming us for stripping a part that can’t be stripped because it has no threads…..then when I asked for the $85 back because I was told something that wasn’t true, he said I was being irrational and told me that there was no way on earth that the repair that was done would last.
Anyway, save yourself a headache. They work with these warranty companies to see if they can get us to pay for new pumps and thousands of dollars and when we won’t they will call and threaten to sue you for defamation for calling them out on it. Do yourself a favor and click on the lowest one star reviews on Google and read, this is NOT the first time. All we wanted was the $85 back and for them to admit they didn’t even take the time to look at what was wrong before submitting information to the warranty company to get our claim denied. But now we have to go this route and leave a review so other people don’t have to go through it too. Sorry not sorry. Bad business is bad business.
Bottom line the watertex tech never even looked inside the pipe to see the O ring had slipped down. All he did was spin it and say nope, you need a new pump…..They submitted information to the warranty company so the claim would be denied basically blaming us for stripping a part that can’t be stripped because it has no threads…..then when I asked for the $85 back because I was told something that wasn’t true, he said I was being irrational and told me that there was no way on earth that the repair that was done would last.
Anyway, save yourself a headache. They work with these warranty companies to see if they can get us to pay for new pumps and thousands of dollars and when we won’t they will call and threaten to sue you for defamation for calling them out on it. Do yourself a favor and click on the lowest one star reviews on Google and read, this is NOT the first time. All we wanted was the $85 back and for them to admit they didn’t even take the time to look at what was wrong before submitting information to the warranty company to get our claim denied. But now we have to go this route and leave a review so other people don’t have to go through it too. Sorry not sorry. Bad business is bad business.
We hired WaterTex Pools to come examine a faulty piece of equipment, and WaterTex Pools exceeded my expectations. They identified the cause and fixed it at a great price. Then, when a subsequent fault happened with the part they'd fixed (possibly our pool time's fault, not WaterTex's fault), they drove out very promptly and fixed it at no charge, despite me asking what I owed them.
This is the "gold school" way of doing business, and it's how you earn happy customers for life.
Thank you for the excellent service, Jason and WaterTex! I truly feel I got more than I paid for!
This is the "gold school" way of doing business, and it's how you earn happy customers for life.
Thank you for the excellent service, Jason and WaterTex! I truly feel I got more than I paid for!
Payton was awesome! He is knowledgeable and very courteous young man. He explained to us the process while he was doing the work.
Matt was great, very efficient and professional. Work was done promptly and thoroughly. I found a great company to do my pool service needs. Glad I found them!
I have a Fidelity Home Warranty, and WaterTex Pools was one of their vendors, for when I recently had a pool heating and pump issue. Matt with WaterTex came out and was very respectful, flexible, and reasonable to deal with. They were very quick on coming out for the initial quote analysis, super quick on ordering parts, and even quicker on the install. Truly, I was shocked. With my warranty, I've had to use it for AC and electrical issues so far too; the experience has been horrible both of those times, bad enough that WaterTex & Matt truly stood out, providing a great experience, and I felt compelled to leave a glowing review. Deal with them in confidence!
I recently had the pleasure of working with a fantastic pool controller equipment installation service, and I couldn't be more impressed. From start to finish, the entire experience was seamless and professional.
The tehnician arrived on time and was extremely knowledgeable about all the equipment being installed. They took the time to explain each step of the process, ensuring that I understood the functionality of the equipment and how it would optimize the performance of my pool. Their expertise was evident, and they made sure everything was set up correctly, testing each component thoroughly.
Not only was the installation efficient, but the technician was also courteous and respectful of my property, taking great care to minimize disruption. They even cleaned up after themselves, leaving no mess behind.
What stood out most was their attention to detail. They ensured that every part of the installation was working perfectly before leaving and provided clear instructions for maintenance and future care.
Overall, the service was outstanding, and I am confident that my pool equipment will run smoothly for years to come. I highly recommend this company to anyone in need of pool equipment installation—they truly exceed expectations!
The tehnician arrived on time and was extremely knowledgeable about all the equipment being installed. They took the time to explain each step of the process, ensuring that I understood the functionality of the equipment and how it would optimize the performance of my pool. Their expertise was evident, and they made sure everything was set up correctly, testing each component thoroughly.
Not only was the installation efficient, but the technician was also courteous and respectful of my property, taking great care to minimize disruption. They even cleaned up after themselves, leaving no mess behind.
What stood out most was their attention to detail. They ensured that every part of the installation was working perfectly before leaving and provided clear instructions for maintenance and future care.
Overall, the service was outstanding, and I am confident that my pool equipment will run smoothly for years to come. I highly recommend this company to anyone in need of pool equipment installation—they truly exceed expectations!
Worst service ever. Never will use this company again. I had a second company the found the problem right away. You all reported the pump problem like water in motor your technician never opened the pump. This is why my warranty company did not pay for they pump
The damage was not water or moisture in the motor
It was wear and tear
You company is not ever coming to my house ever
Thank you
The damage was not water or moisture in the motor
It was wear and tear
You company is not ever coming to my house ever
Thank you
Matt came to our home, diagnosed the problem, changed out our pool pump and did a fantastic job. He had our new pump installed and working within 30 minutes. I'd like point-out that what we were charged by WaterTex Pools was very reasonable. Thank you for a job well done!
Jason is a straight up guy. Very professional, friendly, and informative. He is not looking to keep you stupid. He has installed new equipment for me on two separate occasions. He took the time answering questions in a concise and understandable way. That is greatly appreciated. I am pleased with his work. Will contact them for future services.
Update- 8/8/23
Once again have to express my gratitude to WaterTex for another great job. I was having an issue the booster pump. Payton came out assessed the pump. Had to be replaced. He was friendly and professional. He arrived on time, we talked about the issues we were having and he got to it. All of this equipment I believe is 20+ years old and do not believe it was well maintained by previous owners. These guys are as honest as days is long. You may not like what they have to say but they shoot you straight. I appreciate that. Great job. Highly recommend.
Update- 8/8/23
Once again have to express my gratitude to WaterTex for another great job. I was having an issue the booster pump. Payton came out assessed the pump. Had to be replaced. He was friendly and professional. He arrived on time, we talked about the issues we were having and he got to it. All of this equipment I believe is 20+ years old and do not believe it was well maintained by previous owners. These guys are as honest as days is long. You may not like what they have to say but they shoot you straight. I appreciate that. Great job. Highly recommend.
WaterTex Pools has serviced our pools twice recently. Matt was very efficient, professional and trustworthy. Communication was excellent throughout the process, and I would not hesitate to call them again or recommend Water Tex to someone that needs fast, reliable and honest service.
Jason was amazing. Truly helped me understand the issues and told me how to continue to care for the pool. He broke everything down for me to understand easily. Will definitely keep using them. I have found a my forever pool company! I highly recommend this company, and Jason specifically!! What an amazing company!!!
Was very happy with my pool repair. My system was old and not generating enough water circulation and sweeper not working right. I just knew I needed a new system. Jason came and fixed it very promptly. New system would have been $1000’s but he fixed and said I should get a few more years out of it. Also I had wrong sweeper. Suggested a cheaper one that I had before and he was right. They know their stuff and we’re honest. If someone is not honest, I would give 1 star and let you know. Honesty is very high in my standards.
We have used WaterTex Pools several times. Each time has been quality work and great communication. It's amazing to get such a reputable company available through my home warranty (Fidelity). Jason's detailed documentation for the issues and repairs are rare to find from service companies these days. I would use WaterTex with or without a home warranty plan. They are one of the rare honest repair companies you can depend on.
Water Tex Pools was prompt, knowledgeable and professional installing a new Salt System for our pool. John was quick to respond to our request for a quote and scheduling was very quick. Our Technician Jason was excellent. Very knowledgeable and helpful. He did a nice and clean installation and made sure all of our questions were answered. Would highly recommend Water Tex Pools!
